Our VA FAQ

First, welcome aboard! We will begin locating the best possible VA for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs—we’ll send an email connecting the two of you! We suggest hopping on a quick call soon after. We aim to introduce you to your VA within two business days of signing up.

Each of our plans include a dedicated virtual assistant (VA). You’ll work with your VA on a one-to-one basis, continually submitting tasks directly to this person. Your VA will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.

While each plan offers a different level of service, as a membership subscription our plan hours do not rollover, and your membership fees are not tied to time specifically.

Our VAs works standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You can submit your tasks anytime, day or night, weekday, or weekend. If submitted before/after business hours, your VA will receive the task(s) the following business day to begin working on them. We do want to note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.

Absolutely. Your VA can coordinate meetings, schedule appointments, and manage your Google Calendar with ease. Simply share and grant your VA access to manage your calendar. It’s that simple!

U-Consults observes major U.S. holidays. Your virtual assistant will be offline and spending quality time with family and friends on these occasions during the year.

We want to work with you but first we have to understand your needs. For this we have created the offer of free consultation. To be able to break the ice between us.

Yes. We prefer to use a mutual non-disclosure agreement, so our own trade secrets are protected as well.

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Click on the "Contacts" page and send us your question, we will reply as soon as possible.
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